Privacy Policy – OrthoTherapy
Last updated: October 2025
At OrthoTherapy – Physical Therapy and Rehabilitation Clinic, we value the trust of our patients, collaborators, and administrators. This Privacy Policy explains how we collect, use, store, and protect personal information within our mobile app.
1. Data Controller
OrthoTherapy – Physical Therapy and Rehabilitation Clinic
📍 Av. Homero 1339 – Floor 2, Polanco, Polanco II Secc, Miguel Hidalgo, 11550 Mexico City, CDMX
📞 Phone: +52 55 5173 1743
📱 WhatsApp: 5576633438
📧 Email: orthotherapyc@gmail.com
🌐 Website: https://orthotherapy.co/
2. Personal Data We Collect
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Identification and contact: name, email, phone, address.
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Health data (staff only): medical history, X-rays, prescriptions, reports, visits.
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Technical data: Firebase UID, IP, device details.
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User-uploaded files: photos, exercise videos, medical documents (PDF).
3. Purpose of Data Processing
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Administrative and medical management.
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Appointment scheduling and visit records.
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Updating medical records.
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Internal communication (push notifications).
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Secure login and authentication.
We do not use data for advertising or share it with unrelated third parties.
4. Data Retention and Deletion
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Stored in Google Firebase with strict security standards.
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Users may delete their account at any time; personal data will be erased, except when legally required.
5. User Rights
Users may request access, correction, cancellation, or objection to their data at any time through the app or via orthotherapyc@gmail.com.
6. Security
We apply technical, administrative, and physical safeguards to protect data against unauthorized access or misuse.
7. Data Transfers
Data will not be shared with third parties, except when required by law.
8. Changes
Any changes to this policy will be published in the app and on our official website.